Shipping policy

Shipping & delivery

Delivery availability depends on the product and destination. Some items are available only to UK addresses. For an address outside the UK, contact us before ordering so we can confirm availability, delivery charges, import costs and returns for your items.

Delivery charges

Product pages show available delivery information. Your combined delivery total and available services are shown at checkout before payment.

Rates depend on the items, destination and dispatch locations. Mixed baskets may include more than one shipment cost even when everything goes to the same address. Several items do not necessarily mean several delivery charges: review the combined checkout total for your basket.

Delivery times and options

Delivery information varies by item and supplier. Check the product page for its estimate and whether this runs from ordering or dispatch. Processing or production time is additional where the estimate starts from dispatch. Contact us before ordering if you need an item by a particular date.

Standard or paid express services are shown where available. Items may arrive separately and on different days.

International orders

International delivery is not available across the whole range. Please obtain confirmation for the exact items and destination before paying. Import VAT, customs duty and carrier fees may apply. Ask us to confirm which charges are included and which, if any, would be payable separately; do not assume the displayed delivery charge covers import costs.

Tracking and delivery questions

Tracking details are provided after dispatch where available. For a delayed, missing or damaged parcel, email hello.verdora@gmail.com with your order number so we can investigate.